If the matter has not been resolved to your satisfaction then the matter will be referred to the Managing Director and they will review the complaint and respond. It may be that a meeting would be an appropriate means of discussing the complaint and seeking a resolution and such a meeting will be offered at this stage.
A further option is mediation, which is where an external person or organisation mediates between the two parties and tries to bring about an agreement. The Leasehold Advisory Service (LEASE) offer such a scheme and they can be contacted at www.lease-advice.org or by telephone on 020 7832 2500.
It is a condition of ARMA membership that we offer access to an Ombudsman scheme if a dispute is not resolved within 8 weeks from your activation of our complaints procedure.
Hobdens Property Management Ltd is a member of The Property Ombudsman Limited and contact details are as follows:
The Property Ombudsman Limited,
43 – 55 Milford Street
Telephone: 01722 333306
Revised: September 2018