Covid-19 (Coronavirus) Update
Hobdens have been monitoring the current situation regarding the Covid-19 (Coronavirus) pandemic.
Following the advice issued by government and in the interests of protecting both the Hobdens team and the visitors to our office, we have decided to close our office to the public for the time being.
Business continuity plan
In order to continue to provide services to our customers, Hobdens have put in place systems and process to enable our teams to work from home.
Since Monday 23rd March 2020 our staff have been working from home. This will not affect the service that you receive, please continue to call us on 01903 724040 or e-mail on firstname.lastname@example.org
Services provided at your development
The provision of on-site services is provided by our third-party maintenance partners. We are reliant on them to be able to service the development. The use of operatives within these businesses will be dependent upon the policies for the organisations, unfortunately, due to the nature of the pandemic it is possible that service provision will be disrupted. Hobdens have a network of resource partners and will utilise this network to provide services as normal as much as possible. If a maintenance provider cannot be sourced our senior management team will decide on the action required dependent on the issue.
Hobdens have been working closely with the service providers that undertake cleaning works. Focus is being placed on additional cleaning in high traffic areas, however, please take extra care yourself to prevent the passing of the virus.
Declaration of your current situation
If you are reporting a maintenance issue, please be aware that you will be required to answer some simple questions relating to the virus. These questions provide vital information required to protect our teams from any possible exposure to the virus, please ensure that you provide accurate information to our teams.
As the pandemic evolves Hobdens will adjust this policy as required. It is our intention to operate “business as normal”. The changes made have been implemented to protect the Hobdens team whilst ensuring that we can support our customers during this difficult and unprecedented time.
Thank you for your support and understanding, please get in contact using the methods detailed above if you have any queries.